Improved Org Effectiveness w/ Knowledge Hub
Provided 300+ Designers a Single “Source of Truth” That Saved Time, Better Aligned Design With Business Goals, and Increased Designer Satisfaction
Summary
Fidelity UX Design had always struggled with fragmented resources and duplicated efforts by managers. I researched, designed, and built a centralized knowledge hub—The UXD Hive—that consolidated assets, tools, processes, learning, and career guidance. This resulted in time savings, better alignment, and a measurable lift in satisfaction across the org.
The UXD Hive knowledge management hub in SharePoint (Figma)
Challenge
Designers were struggling with scattered and redundant resource hubs that created inefficiency and frustration. Onboarding was slow, inconsistent, and unsatisfying, while valuable insights from research, content, and accessibility partners went underutilized.
Without alignment to core tools and standards, design quality varied widely across teams.
Approach
Stakeholder Discovery & Alignment: Interviewed ICs and leaders across design, content, and research to surface pain points, audit existing resources, and secure early buy-in.
Information Architecture & Content Strategy: Consolidated fragmented resources into a clear IA aligned to learning, daily operations, career growth, and cross-functional needs, supported by a governance model for long-term accuracy.
Wireframing & Prototyping: Moved from low-fidelity flows to high-fidelity Figma prototypes, testing with designers and iterating to a Minimum Viable Experience (MVE).
Branding, Build & Benchmarking: Branded the hub as The UXD Hive, then built it in SharePoint with custom HTML/CSS/JS for a polished UI. Embedded measurement tools to capture usage and guide scaling after launch.
Communication & Change Management: Rolled out with live learning events, manager toolkits, and targeted communications, positioning the hub as a cultural anchor for onboarding, growth, and design quality.
Strategy blueprint canvas (Mural)
Content strategy & IA (Mural)
Outcomes
Accelerated Onboarding: Time to productivity dropped by 45%, with managers reporting quicker integration of new hires into product teams.
Expanded Career Pathing: Usage surged, enabling more productive performance reviews and clearer employee growth paths.
Increased Learning Completions: A dramatic rise in participation helped designers feel more empowered and confident in their roles.
Enhanced Goal Alignment: Engagement with design objectives grew stronger, with managers calling the hub of “immense value.”
Reflection
The UXD Hive was a lesson in how solving a practical need—organizing scattered resources—can spark broader cultural change.
By treating knowledge management as a design problem, I created a foundation that improved onboarding, career growth, and design quality across the org.
If iterating further, I would automate more content updates to reduce manual upkeep, deepen integration with design systems and research repositories.